Where We Grow Narre Warren (Tinks Rd)

I attended a tour of this centre today and was shown around by a staff member named Steph. I left feeling shocked and deeply uncomfortable. From the beginning of the tour, I was spoken to in a condescending and dismissive manner. Every question I asked was met with an attitude that made me feel belittled rather than informed. As a parent considering where to place my child, I expect professionalism and respect — neither of which I experienced. At one point, as I was walking through a doorway, Steph deliberately pulled the door closed while I was exiting. It felt intentional and completely inappropriate. If this is how a prospective parent is treated, it raises serious concerns about how children and families are spoken to when no one else is present. I was initially only shown one room and had to question why I wasn’t being shown the outdoor area where my daughter would be spending time. Transparency during a tour should be standard, not something a parent has to push for. If a staff member feels comfortable treating an adult in this manner, I believe management should seriously investigate how she interacts with children in her care. That concern alone is enough for me to decide that I will never enrol my child here. I strongly urge management to address this matter and review how families are treated, because my experience was unacceptable.