I would not recommend this daycare at all. We have been there since 2022 and after continuing to try and resolve issues after issue we have decided to move our son. Management is a complete joke and even though the director has left, there was zero communication about who would be running the centre in her absence. Staffing ratios were consistently out, and on multiple occasions parents were asked to stay at drop off because ratios could not be met. This raised serious concerns about compliance and child safety.
There were ongoing health and safety issues, particularly around toileting practices and the handling of infectious outbreaks. Cleaning was inadequate, and illnesses spread frequently with little evidence of proper infection control measures being followed.
Confidentiality was breached by educators on more than one occasion, which is completely unacceptable in a childcare setting. Incidents involving children were reported regularly, yet staff would claim they “didn’t see it happen,” despite these issues occurring repeatedly.
There has been no qualified chef for over six months. Educators have been expected to prepare meals despite not holding food safety certifications, which is another serious health and safety concern.
Billing has been a constant problem, with repeated overcharging and no clear explanations provided. This centre is the most expensive in the area, yet there is a noticeable lack of resources and materials for the children.
Communication was also very poor. New educators often did not introduce themselves or engage with families, making it difficult to build trust. Additionally, there was ongoing bullying in the pre-kindy room throughout the year by an educator’s child, which was repeatedly raised and never adequately addressed.
Overall, the combination of safety issues, lack of accountability, poor communication, and high fees makes this centre extremely disappointing. Families deserve far better care, transparency, and professionalism than what is offered here.
