Patterson Lakes World of Learning

My daughter attended this childcare in mid-2021, and initially, it was ok. The first day was concerning. I picked her up, and she was wearing a singlet, jumpsuit and jumper on a hot Summer day when staff were wearing a tee shirt and shorts. My daughter was roughly 18m at the time and could not communicate; she was hot or take off layers. She seemed visibly stressed when I picked her up, which was upsetting. I've raised this with management, and it hasn't happened again. Over the next year and a half, the childcare went downhill. They constantly struggled to manage staff ratios (under or overstaffed). They had a program and regularly updated the app so parents could see what their child was doing during the day but after a while the app was not being updated and the children would play with no structure to their day and watch TV. When the regular staff started to leave and work closer to home, I would pick up my daughter, and the kids would watch TV while the carer cleaned up the room. This was disappointing as I was paying for childcare, not for the carer to sit the kids in front of a screen. The outdoor area is tiny and only slightly covered in the shade, this means the children can't play when the weather is too hot/ raining. After collecting my kid we would come home and she would have a lot of energy from being inside most of the day (small space in Kindy room). The facility only has 2 toilets for the kindergarten and toddler rooms. This made toilet training during the day difficult, as the area wasn't easily accessible due to high usage. Parking can also be an issue during peak hour traffic on the main road. UPDATE: New management is improving the hiring process and the program, which is a relief for new daycare clients.