Only About Children Eynesbury

We attended a single one-hour orientation session for my 7-month-old baby. During that time, he was left sitting on a mat inside, hysterically crying, while multiple staff members were present in the room. The lack of care, comfort, and responsiveness shown in that moment was extremely concerning and ultimately what led me to withdraw his enrolment. It raises serious questions about how many other babies may be left in distress without appropriate attention. I also find it unacceptable that after raising these concerns, they have not been acknowledged at all. Instead, I have simply been advised that I am still required to pay a $99 enrolment fee. Given the circumstances and the experience we had, I do not agree that this fee is justified. The entire experience has been handled poorly, both in terms of care and communication