Moreton Drive Early Learning Centre

We really wanted to love Moreton Drive ELC. We wanted our child to be there until he went to Prep, but during our 7 months there, we experienced ongoing issues of a highly concerning nature and disgusting examples of unprofessionalism, culminating with Kim yelling at me for questioning incorrect billing. Our child has been left in poopy nappies until he has blistered from nappy rash; we witnessed an educator yell in his face, then drag him by the fingers across cement when he only wanted his water bottle; when we reported this incident, we were told that the security cameras haven’t been working for a while; behaviour and incident reports have been lost and when questioned, met with laughs from staff over poor systems; forms have been changed after being signed; we had 2 incidents that weren’t reported until 24 hours & 3 days later; it took 4 weeks for the billing to be corrected when we first started & I had to call each week to get it rectified (it was a centre issue. CCS had been sorted from my end); this past week I was invoiced and charged for 5 days when we only attend 4; access cards have never been given to newer families, meaning we have to press a door bell for entry; when the door bell stopped working, the door was propped open with a milk crate for over a week, which is a security concern; we have consistently been told incorrect or conflicting information from staff. It’s been a highly disappointing experience, but this final show of a complete disregard for any attempt at customer service by Kim yelling at me for questioning incorrect billing was just pitiful and unnecessary. Day care is hard to come by in Mackay, but be fully aware when accepting a place at Moreton Drive.