Mini Masterminds Padstow

My daughter attended Mini Masterminds Padstow for eight months, and while the teachers themselves were lovely and caring, our overall experience was extremely disappointing due to ongoing issues with communication, management and transparency. There is a consistent lack of communication across the centre. Important information is rarely passed on, teachers are constantly in and out without any notice to parents, and on multiple occasions I arrived to find staff I had never seen before in my daughter’s room with no explanation. My daughter struggled with drop-offs almost every day, and nothing was done to support or communicate with us about this. Safety and incident communication were also major concerns. My daughter has fallen multiple times without anything being discussed with us. Most recently, she fell and hit her face, and when we asked the teacher what happened, she couldn’t tell us. I emailed management asking for an explanation and why no incident report was completed, and it has now been over a week with no reply at all. Management has been extremely difficult to deal with. They pick and choose which emails to respond to, often ignoring important queries entirely. I was even accused of owing money when our payments were completely up to date, no apology or correction was ever issued. Incentives advertised at enrolment were also misleading and not delivered as explained, and communication about these issues has been horrific. On top of this, my daughter has told me several times that she doesn’t eat there, despite the app consistently showing full servings eaten each day raising concerns about accuracy and transparency. Unfortunately, despite the lovely educators, the poor management, lack of communication, unaddressed safety concerns, and unreliable information made this a very stressful experience for our family. I would not recommend Mini Masterminds Padstow based on our experience.