Melton South Early School

After months of raising serious concerns and being consistently ignored, I made the decision to remove my child from this centre. I followed the centre’s own complaint process in good faith. My concerns were not investigated, not addressed, and repeatedly dismissed. My daughter’s father was then issued a 12 month ban simply for asking for clarification about a policy. There was no warning, no procedural fairness, and no opportunity for him to respond. When I raised a complaint about the ban itself, that too was ignored for months. As a direct result of this decision, I was left solely responsible for all drop offs and pick ups while working full time and managing a broken foot. There was no consideration given to the impact this would have on my child or our family. There were also serious failures in care. My child was left with visible irritation and faecal residue after a nappy change, with no barrier cream applied. This is a basic duty of care. When raised, the owner refused to take accountability and instead attempted to minimise the issue by offering to waive a two week transfer period. Staff also crossed clear professional boundaries, including kissing my child on the face. This was not addressed appropriately until the matter was escalated and external intervention occurred. There is a consistent pattern of concerns being dismissed rather than addressed. While some educators were caring, the management demonstrated a lack of accountability, transparency, and willingness to engage with feedback. Staff turnover is extremely high, which raises further concerns about stability and continuity of care. The centre may meet minimum standards on paper, but based on my experience, there are significant shortcomings in both care and governance.