LEAD Childcare Mango Hill Village

My daughters attended this centre for a short time only. Tour was okay. First few weeks were fine until I was notified at the end of the day that my youngest daughter had fallen back on a chair causing her to get a little bump. No incident report was made. My oldest was not receiving proper meals sometimes fed once a day like plain pasta. She was also being bullied by multiple children at this centre. I had brought it up multiple times and I was repeated the same thing "the boys are very hands and feet" mind you my daughter was being strangled, kicked, pushed, name called. Even spat on. There were a few incidents where I went to collect my oldest daughter and witnessed the bullying while the educators had a blind eye on the "situation" even though it was happening right in front of them! I had witnessed my daughter trying to go to the toilet while three other boys were waving there private parts at her laughing at her. I was disgraced at what I'd just witnessed instantly bringing it up to an educator. I was told "I will speak to them" "that's not okay".. Then another incident where a boy had come up to my daughter while she was standing in front of me pushing her right into my lower stomach. The teacher was talking to me at the time and did witness the incident but had said she did not and asked what happened. I told her and she said she will talk to someone. Never heard anything. Another where I ended up taking my girls out was when I wasn't feeling well and had my mother take me to collect the girls. My mother was so excited to see the centre and the environment. We had just walked into the kindy room I went to collect my daughters bag and my daughter went to my mother. As I was walking towards my mother and daughter the same boy as the prior incident had ran up to my daughter with a lot of hate. Grabbing her by the arm and going to swing her to the floor but my mother grabbed my daughter out of his arms. My mother looked straight up to the educator and said "did you just see that" and the educator completely denied seeing anything. The same boy has then come running back at my daughter, as he is passing the educator she had grabbed him almost pushing him onto the ground. He looked shocked and walked away. I was having a hypo and did not have the time to go deal with it all right there and then. So had called after leaving, to have what happened completely put to the side and questioned why I couldn't say anything in person. Then when things were being answered it was still the boys are hands and feet while giggling over the phone. My partner asked so if a child hurts themselves do yous look over the ccv footage they replied back "no" so then asked at what point do they check back over. And was told they only check back over if something serious was to happen like a death. That was a major concern. My daughter kept telling me she was scared to go to kindy. She has been to 4 different centres prior due to moving over SEQ as for my youngest she cant talk yet and seemed fine going this way her first centre at 2yrs old. Due to my own chronic illness I somewhat over looked a lot of this and believed it was helping me and my children a lot but it really set my children back and has caused my oldest a lot of trust issues with other children now. Not once did they attend swimming lessons here. They attended for 6 months almost. I was harresed constantly about owing $6-$9 on my account then when I had unenrolled my children I was refunded around $350. Out of the many centres I have witnessed this one is appalling with very unprofessional Directos/management in my opinion.