Kookaburra Cottage Childcare

Dear Amy, We're sorry that your experience wasn't up to your expectations. On behalf of the staff, I can say that they are all wonderful and take their roles of educating and caring for children very seriously. We take extra care to the point of having a higher educator to child ratio particularly in the room where your child was enrolled. The room is well catered for but young children will occasionally bump into each other and sadly your son did incur a bruise to the side of his face just above his eye and some small scratches in the middle of his forehead. These were very minor injuries and we were sorry that it happened and we did apologise to you that it wasn’t noticed by our Educator on that occasion. Our staff provided your son the very best care at all times up until the time he left our service as we would with all children under our care. Regards, Peter.