Kidscape Early Learning Centre - Albury

Dear Magdalina, Thank you for taking the time to share your feedback. We are deeply sorry to hear about your negative experience and for any distress caused to you and your child. At Kidscape Early Learning Centre, we strive to provide a safe, nurturing, and high-quality environment for every child, and it is disheartening to learn that we may not have met these expectations in your case. Your concerns regarding staffing, incident management, communication, and supervision have been noted with the utmost seriousness. We understand the impact these issues can have on a family’s trust and experience, and we are committed to improving. To address your specific points: • Staffing and communication: We apologise for any inconvenience caused by requests to keep your child at home. These decisions are made to ensure we meet regulatory staff-to-child ratios and maintain the safety and quality of care. However, we will review our communication process to minimise disruptions and ensure clarity. • Incident management: While biting and similar behaviours can be developmentally common in young children, we understand your frustration. We are reviewing our behaviour guidance policies to ensure we are doing everything possible to prevent such incidents and keep parents informed. • Hunger concerns: It is heartbreaking to hear that your child came home upset. Ensuring children are well-fed and cared for is a priority, and we will investigate this further with the team to ensure no child feels this way. We welcome the opportunity to discuss your concerns further, as we are always seeking to improve. If you’re open to it, please contact our management team directly at Kidscape Albury so we can work towards a resolution and learn from your experience. Thank you again for bringing these matters to our attention. We are committed to making necessary improvements to provide the highest standard of care for all families in our community. Kind regards, Kidscape management team