Heritage House Cherrybrook Childcare & Early Learning Centre

Our experience with this centre was disappointing. My 2yo child often had severe nappy rash while attending, even though we provided our own nappies. Personal belongings also went missing quite frequently. My child was also bitten twice. I understand that incidents can happen in childcare, but the response from management was not very helpful and we didn’t feel the situation was taken seriously. There also seems to be a high staff turnover, which makes it hard to feel there is stability for the children. At our new childcare centre, when my child was scratched once, the teachers immediately apologised and communicated with us clearly. The difference in attitude and care was very noticeable. —— Update (Response to the centre) —— Hi, I can confirm this review is based on our genuine experience at your Cherrybrook centre. The incidents mentioned (nappy rash, belongings going missing, and biting) did happen, and we raised concerns during our time there. I understand policies or staff may have changed since then, but this does not invalidate our experience.It’s disappointing to see our experience being dismissed rather than addressed.