Happy Feet ELC

My family hasnt had a good experience here. My son went to happy feet for less than a year. Everytime i dropped off my son, i didnt even get a 'hello' and they wouldnt offer to hold my son as I had to rush to work. I had to put him in the high chair every single time! Then as I closed the door, the educators would walk away from my son and ignore his cries. It broke my heart everytime. I started to lose trust so i emailed a complaint hoping it would fix things. But all they did was tell the educators it was me who complained and they ignored me and my son more. They used to call me all the time at work that my son was 'sick' but they knew he was getting grommets put in and there was nothing i could do until his surgery. Educators in the babies room used to keep saying my son was "bored" but they didnt have anything interactive for him to play with. I ended up having to bring car toys in for my son to play with. They also said he was "adventurous" because he climbed on tables and they couldnt control his 'behaviour' because they were too busy holding small babies. My last straw was when on the app it said my son was given banana even though hes intolerant- which they knew. When I called to ask why he was given banana, they put an educator on the phone who wasnt even there when the banana was served. Which made me trust them even less. I then knew it was time to change childcare centers. I completely lost trust in this place. They dont care about childrens safety or parents worries. The last thing I received was an email saying that they appreciated my feedback and the team leader of the room will be planning more 'interactive activities' for the babies and toddlers. But isnt that the team leaders job- why are they planning now after my complaints.