Guardian Childcare and Education St Ives

Our 1yo attended here for 6 months and only that long because our desired centre didn't have an earlier spot. They regularly (almost weekly) failed to abide by educator:child ratios (management says ratios are maintained but when I counted the number of babies and educators, they were clearly not). Communication between staff was non-existent, I'd tell someone about timing for sleeps at dropoff only to pick her up and find that wasn't adhered to. At pickup, her sleep times often weren't recorded and it seemed like staff just made it up on the spot (as they often did not match when my daughter went to sleep that night). They ignored my repeated requests to not give her a dummy during awake times- I'd see her with the dummy in photos during the day and/or at pickup time. Hygiene was poor- I'd pick her up to find another child's dummy or drink bottle in her mouth, and she got sick far more than my older 2 did when starting daycare. They failed to give her a bottle on 3 separate days. Last but not least, our daughter ended up in hospital with stitches because apparently an empty chair fell on her finger and split it open. There were a couple of great educators, but I have raised my concerns to multiple staff (including management) multiple times and there was no improvement. Staff are nice on a personal level, but undersupported and overworked.

We love St Ives Guardian. Our son is very happy here and is thriving with his speech, learning and motor skills. Staff have been supportive and caring

Educators are always friendly, caring and attentive. The centre has nice set out and spacious indoor and outdoor play area for children. Can’t recommend more.