Goodstart Early Learning Mount Nasura

We can't speak highly enough of the care provided to my children by the staff at this centre. Both of our kids started here at around 8 months of age and in that time have not only received excellent care from fantastic staff but have also learnt a lot and made some great friends in a fun and supportive environment. We also receive regular updates and photos on their progress.

Absolutely adore this place and their wonderful staff! Both my boys started at the age of 2, one of them is now 8, and my second who is 3 is still there with a fair few familiar faces which is great! The friendships and growth in both boys proves just how good the relationship with the staff and other children are there.

The staff at Mount Nasura are amazing. I feel 100% comfortable leaving my child with them. The centre is always clean and tidy.

As a parent accessing childcare for the first time I relied on parent/carer reviews to help determine whether this centre would be suitable. For this reason I feel it’s important to leave this one star review to capture our experience since it seems to be so different to a majority of others. Although in hindsight, the other one star reviews referencing poor administration clearly had some merit. We personally had issues with allergy management, communication and on-boarding. Without going into specifics, it was serious enough to capture the attention of ECRU – so not simply an unfounded complaint from a disgruntled parent. After leaving we provided our feedback not only to the centre but to the Goodstart head office and regional manager – which has yet to be acknowledged after 5 weeks. I think that provides all the information you need to know about the Goodstart brand when they can’t even be bothered to acknowledge the seriousness of our complaint. Probably too busy posting memes on Facebook. I’d encourage anyone to tour multiple centres and do as many orientations as you need. Ask questions. If you’re not satisfied with their response, seek care elsewhere. We persisted for way too long despite multiple incidents, red flags and questionable practice. After starting at a new day care the ineptitude of the Goodstart management has become even more evident. There are good day cares out there, but in our experience this is certainly not one of them. Edit: It's been about 9 months since we've left the centre and no one from Goodstart (the centre or head office) has reached out to acknowledge my complaint. I've noticed they've replied to all of the positive feedback but have ignored others. Makes you think that malpractice is a common occurrence and they're strategy is to just ignore it! Do better.