Goodstart Early Learning Mona Vale

In response to Michelle and Jamie, the last two '1 star' reviews. From what I witnessed, the response from the current staff when dealing with this family (and yes, the two 1 star reviews are married). They were met with response as soon as possible (despite their reports), attempted behavioural plans (despite the reaction of the father, even going so far as to refuse terms such as, 'neurodiverse' assuming it was about his child ~which says a lot ~ when it was actually in reference to the employee who mentioned and their children, a lot of communication which has led to abuse from said father to employees in front of other staff and CHILDREN!! Verbal abuse and intimidation towards staff has personally been witnessed in regards to the father who left the review. Also, Jamie (the father) words were, "do you think we would be here, if we had any other option" when trying to come up with plans for his child so, the mention or even hint of them having experience at other places is odd? All of this because they put their heads in the sand and refuse to open their minds to the fact that their child could possibly be neurodiverse or need behavioural support (God forbid!). Monkey see, monkey do. My child had a great experience.

I have hesitated to write this review however after 18+ months it is clear this center has an enormous issue that management are not taking seriously. High staff turnover, multiple center managers, lack of care plans for children, poor communication and high turnover of children are some of the main issues that persist at this centre. Having a baseline comparison from 2 other childcare centers who are excellent (both CBD and locally) this centre is seriously underperforming and has not addressed some of the identified issues from families despite constant feedback. In this time, there have been a very small handful of excellent educators who do their best with what they have. But a large systemic issue remains. Until the above is addressed, it is not a viable option. There are plenty of amazing centres locally, I'd recommend looking into these first. ** Also take some time to carefully look at the reviews, some of the most recent are fake/reviewers based OS and not in relation to the business and the others are from 3-7 years ago!

The place has been in perpetual crisis since our son joined in 2023. The staff turnover is unbelievable. We had thought things were getting better but they are as bad as ever. Nobody responds to emails. Children are blamed for the failing of the centre. Every day there is a new slew of casual staff who will not know your child. Complaints lead to empty promises of change, action plans and follow ups from management - none of which ever seems to be actioned or communicated Some of the staff are fantastic - whilst they last. I cannot recommend this centre.

Goodstart Early Learning Mona Cale School has been a fantastic experience for children. The caring staff, engaging curriculum, and safe, clean environment have made it a perfect place for early learning and development. Highly recommended!