Goodstart Early Learning Kellyville Ridge

Families considering this centre should be aware of some management issues. The rules often feel designed for the centre’s convenience rather than adapting to children’s needs, with little flexibility for their betterment. Staffing is inconsistent, with educators in rooms changing frequently. This disrupts children’s stability and leads to poor communication, meaning parents often receive incomplete or incorrect updates. Incident reporting is also a concern — some injuries aren’t documented, and even when reports are made, parents are not always informed due to internal rules, which is worrying. We also found some educators, and even the Director, to be rude and defensive when questioned about their strategies. Instead of open discussions, we often felt dismissed. After nearly 4 years at the centre, the ongoing mismanagement and lack of openness built up to the point where we had to withdraw our child mid-year for their wellbeing. The centre also sets rigid expectations and struggles to support children who don’t meet them, rather than helping them grow with patience and encouragement. Overall, while there may be positives, the poor management, weak communication, and defensive culture make it hard to feel confident in the care provided. Children deserve a supportive and transparent environment, and I hope this centre works on those areas.