Goodstart Early Learning Grafton

We had a very disappointing experience with this daycare centre and would not recommend it to other families. One of the biggest issues we encountered was the lack of communication. Important information about our child’s day, significant staffing changes, and general updates was either inconsistent or not shared at all. As parents, this made it difficult to feel confident that our child’s needs were being properly understood and met. There was also a noticeable lack of consistency in staffing within the children’s rooms. Frequent changes in educators made it hard for our child to build secure relationships and adjust comfortably to the environment. Additionally, services and inclusions that were part of our initial agreement were later removed, yet the fees remained the same. This felt misleading and unfair, especially given the already high cost of care. Most concerning, however, was the way our child’s behaviour was handled. We experienced instances where it felt like their behaviour was being mocked rather than supported with understanding and professionalism. This was deeply upsetting and not what we expect from qualified childcare providers. Overall, our experience did not meet expectations in several key areas, and we ultimately did not feel that our child was being supported in a respectful and consistent environment.