Goodstart Early Learning Carlton

Since late November last year, when my granddaughter was bitten for the third time by the same child, the childcare has not issued any apology to this day! The bite marks on my daughter’s arm are still visible, and she frequently has nightmares at night. The poor and dismissive attitude of the childcare is the reason I feel compelled to speak out this time. I hope the relevant government authorities take strict action against those responsible. The director, Danielle, has repeatedly excused staff mistakes by offering various reasons and excuses, rather than addressing the root problems. Her dismissive attitude is particularly frustrating, as she often responds to incidents with remarks like, “This is normal,” “We can’t guarantee it won’t happen again,” or “It’s not a big deal—this happens with our own kids too.” Such comments demonstrate a lack of responsibility and care, making it clear that the center prioritizes deflecting accountability over ensuring a safe environment for the children. Every incident reported by the center is based solely on their version of events, with no evidence provided to parents. This leaves families unable to verify the truth of the incidents. The center hides behind “privacy” policies, which have essentially become a shield to protect the childcare from accountability for various incidents. Any parent considering sending their child here should think carefully about the risks they are willing to take. The number of incidents reported will shock you, and when your child experiences one, the response and wording from the center will surely leave you devastated.