Goodstart Early Learning Cairns

I had a very disappointing experience with this kindergarten. Firstly, the very first day they booked for my child was on a public holiday. I clearly informed them that our last day should be May 1, 2026, yet they scheduled it for May 4, 2026—another public holiday—without notifying me at all. As the kindergarten is closed on public holidays, children cannot attend and therefore are not eligible for CCS on those days. Despite knowing this, they still expected full payment. Secondly, both of my children contracted Hand, Foot, and Mouth Disease during their first week at the kindergarten. Their mouths were covered in sores, and they were unable to eat and had to stay home for a week. I question why, when the first signs of illness appeared in another child, the kindergarten did not act promptly or require that sick child to stay home to prevent the spread. Additionally, the kindergarten was not proactive or timely in handling issues. They did not clearly inform parents in advance about CCS eligibility or whether families could apply, which caused unnecessary confusion and inconvenience. Overall, the management is disorganized, communication is poor, and health safety measures are lacking. I do not recommend this kindergarten.