Genius Childcare Reservoir

-Poor management -Staff shortage -Health issues -Long advanced notice time: 4 weeks -We have noticed that there have been instances where the Toddler room had 10–12 children with only one educator, which does not comply with Victoria’s childcare regulations. -Repeated requests for early pick-ups or exclusions without sufficient justification or based on some excuses -Seems that the Reservoir center is struggling with staffing shortages and frequent gastro/other illness-related closures. Most of the familiar educators are no longer there, and we are receiving messages almost every week—even on weekends about unusual situations leading to center closures, reduced hours, or etc., such as requiring a GP certificate every time another child in this center has gastro, which is not common in other centers. - My child attends another center on Thursdays and Tuesdays , and we have never experienced these kinds of frequent exclusions or difficulties associated with poor management. “Enrolling your children in this center will be a disaster due to poor management. If you decide to terminate the contract, you’ll still be locked into a four-week notice period with charges.”