Dalia I sent the following reply to your email within minutes of seeing it, because I thought it a bit unfair - people can see it below and judge the kind of self-important person you are. On reading it, nobody would be surprised to learn that you are very rude in person as well as online. It seems you can find the spare time to write reviews to make yourself feel powerful, but perhaps this one will stand as a public warning to other Providers not to enrol you either - what a mistake that would be.
From: Mick Scaife <info@fitkidz.com.au>
Date: 24 October 2024 at 10:27:00 am AEDT
To: ddak9112@yahoo.com.au
Subject: RE: Still fuming - unpleasant experience. Reviews it be left on public portals
Hi Dalia, thank you for your email.
As a business owner yourself, I'm sure you can understand that we have to have processes in place, and we are never able to offer spots over the phone for lots of reasons. We much prefer for you to see the Centre where you'd be leaving your child, and we like to meet and greet and get an idea of the child's needs and parent's expectations, and whether we think we are a compatible service for families wanting to join us.
We've been doing this for 20 years now and not to follow our systems can lead to disappointing outcomes for everyone.
I'm very sorry if you feel your time was wasted, it's never our intention to upset you of course.
Many thanks for your enquiry and all the best,
Mick Scaife
Licensee
Fit Kidz
-----Original Message-----
From: Dalia Dee <ddak9112@yahoo.com.au>
Sent: Wednesday, 23 October 2024 5:50 PM
To: Fit Kidz Info <info@fitkidz.com.au>
Subject: Still fuming - unpleasant experience. Reviews it be left on public portals
I called your centres on Monday to confirk if Dural north had availability on my two chosen days for my two children. I was encouraged to book a tour. I explained that I will book a tour of the centre if you could accommodate those days in 2025.
After 20 mins of back and forth by Danielle and her checking with the Dural North director Mel, she's confirmed that YES there were spots at Dural North on my chosen days but that I'd need to book the tour. I was happy to book a tour at this point as it was going be a crucial investment of my time.
This afternoon, after taking 2 hours of my working day from my very busy business and at the end of the tour, Mel said that she couldn't accomodate my days unfortunately.
This infuriates me. I specifically called to check availability prior to touring so as to avoid taking time off my work at a critically busy time of year.
I will be reflecting my experience in public reviews and on community pages.
Very disappointing and extremely unprofessional playing with people's time.
Regards,
Dalia.
