Edithvale Family and Children's Centre - Please contact centre for vacancies

We had high expectations after being on the waiting list for 18 months, but unfortunately our experience was disappointing. The centre does not have CCTV in the rooms. They say this is for privacy, but there are ways to ensure both safety and privacy. Without it, if something happens, there is no way to properly understand or review the situation—which we experienced with our child. The staff are friendly, but I expected more attentiveness, especially for a new child settling in. Children up to 3 years share the same play area, which is a safety risk for younger ones. Also, despite the 1:4 ratio, having 20+ children in one space makes it hard for kids to build close relationships with educators and feel settled. There is no online system to update parents on meals, sleep, or nappies, and no regular photo updates, which makes it harder to stay informed. After a few days, our child was clearly unsettled and we decided to withdraw. However, the centre showed no flexibility with the 4-week notice period, despite having a long waiting list.It was disappointing that they were not willing to accommodate this, especially when another family could have taken the spot. Overall, while the staff are kind, several key issues made this centre not the right fit for us.