Edge Early Learning Plympton

Earlier this year, my baby suffered a concussion after being dropped on their head at this childcare centre. An educator was carrying him in an unsafe manner and tripped, causing him to fall and sustain facial injuries. Despite visible trauma to his face and vomiting, no ambulance was called. We had to take him to the GP ourselves, where he was diagnosed with a concussion that lasted for a month. What’s most alarming is the complete lack of transparency and accountability. We were repeatedly denied access to the CCTV footage, not only by centre staff but also by the compliance officer. When I was finally allowed to view the footage five days later, it was horrifying. It clearly showed my child being held in a way that did not meet safe handling standards (they admitted this themselves also). It also showed that my child took the full impact onto his head from a height. This was NOT a minor accident, it was a serious incident that could have cost my baby his LIFE. Despite the severity of his injuries and symptoms, the incident was not escalated appropriately. Even though the Education Standards Board (ESB) was involved, the centre made no effort to inform other families or be transparent about what occurred. It was quietly swept under the rug. This is exactly why families are confused and blaming new management, who are now left to deal with the fallout of these past issues that were never properly addressed. Let me be clear: these issues did not begin with a change in management, as some recent reviews suggest. This happened under the previous management and staff, it just wasn’t made public like all of these recent incidents and other previous incidents at the service. This was a failure of basic duty of care, of emergency response protocols, and most importantly, of honesty.