Dear Nickole,
We appreciate you taking the time to share your concerns, and we want to assure you that we take the well-being of all children at our childcare centre very seriously.
Whilst we understand that it can be distressing to witness children upset, it is important to note that young children may express their emotions in different ways, and occasional crying is a normal part of their development. Our educators are trained to address the needs of each child promptly and appropriately, and we are committed to ensuring a positive experience for every child under our care. We strive to create a nurturing environment where every child feels secure and supported.
As this is the beginning of a new year, we have new children starting at the centre and it would be unavoidable to have crying children. However, we assure you that our educators are nurturing these little ones by supporting them in their transition to the new environment.
We encourage open communication at our centre. If you have any specific concerns or observations in the future, please feel free to reach out to us directly. We value feedback from our community and are always looking for ways to improve our services.