Community Kids Morisset Early Education Centre

I’m extremely disappointed with the level of care at this childcare centre. My 4-month-old babies were sent home with completely full nappies, which is unacceptable and shows a lack of basic attention to their needs. Upon asking for a second opinion from a medical professional they said it looked like the nappies had not been changed at all during the day. Even more concerning, they were not fed for over six hours. At that age, babies should never be left that long without a bottle. Being told they were “sleeping” is not a valid excuse — their wellbeing should come first. Mind you the baby that they didn't feed for six hours won't go more then 5 minutes past his mealtime without crying. They also sleep checked him 15 times between his feeding time and the time that they actually fed him. Which shows they were aware of the situation but just could not be bothered to do anything about it. When contacting them to ask why they had not been fed yet i was met with quite a bit of attitude and she told me he was sleeping and that they were making his bottle now in quite a rude tone, if i had not called maybe they would have waited even longer. To make matters worse, I noticed footprints on the mats right where their faces and dummies are placed face down. That raises serious hygiene concerns, especially for infants who are constantly putting their faces and hands on those surfaces. When speaking with a staff member i asked about how busy the days get and they told me that on a Thursday the baby to staff ratio is 15 children to 2 staff members which i find absolutely ridiculous. Overall, this experience has been really upsetting. I trusted this centre to properly care for my babies, and they failed to meet even the most basic standards. The lack of care at this centre is absolutely appalling, i feel bad for even taking my babies to such a horrible place. I would not recommend this centre to other parents.