Brookes Street Early Education

Our daughter attended BSEE 5 days a week for 2 years and was one of the youngest children to ever attend BSEE, commencing at 5 months of age. After much consideration, we have recently moved her to another provider which has far exceeded the quality of education that was being provided at BSEE. Our main concerns were: 1. The owners ignore feeedback/concerns from multiple families and simply say “there’s a wait list” and don’t seem to care. 2. They don’t invest in their staff with a very high turn over of quality staff. We have noticed a decline in service levels (as have other families). 3. Language barriers with staff. 4. Not being informed of incidents in a timely manner. 5. Poor communication from educators. We spoke to the lead educator in our daughters room about not using a dummy. The educator failed to tell the other educators in her room with our daughter using a random Dummy. 6. We brought our daughter home and noticed a smell one day. She was in a soiled nappy that had been on for hours according to Storypark. 7. We have provided multiple feedback to management over the years on various concerns, but no decisive action was taken. The centre looks lovely/bougie, but that’s about it. Parking is a nightmare with staff often taking up some of the parks ahead of parents. Access is impossible (there is one narrow entry that is steps only - not fun or practical with little ones/forget using a pram) and there is no undercover protection to access the building on wet/stormy days. Although this centre rates as “exceeds” under the National Quality Framework there are two key areas where they are just “meeting” 1. Childs health and safety; and 2. Governance and Leadership. Both of these qualities are extremely important to us and are reflective of the issues that we have experienced with the centre over the last two years. It’s such a pity that such a wonderful daycare has gone backwards over the past two years, losing amazing educators and families who have all left due to the poor standards and complacency. Reputation is everything.