Barrymore Early Learning

My daughter started at this centre at the end of January, and unfortunately I am already in the process of moving her to a new childcare due to several concerns. I was given negative feedback regarding this centre from my close friend and her cousin but I didn't want it to affect my experience and really wanted to give them a chance. Firstly, I want to acknowledge Adana and Sinem, were always kind and welcoming. However, my negative experience is mainly due to the management, particularly Claudia, whose communication has been consistently rude and dismissive. I consider myself a very easy‑going, understanding first‑time mum, and I rarely raise concerns. However, one day I found another child’s dummy in my daughter’s bag. I simply called to get more information and to understand what had happened. Instead of being reassured or given clarity, I was spoken to as though I was “making a big deal” out of nothing. I was told “it’s childcare, these things happen,” which I found extremely unprofessional. When management checked the room camera, they told me they couldn’t see my daughter properly because the footage was too dark and unclear. This was alarming!! It suggested my daughter wasn’t properly visible while sleeping and not adequately supervised. As a parent, that’s the bare minimum I expect. During the call, the line cut out, and no one called me back. I was later told they had “too many calls coming through,” which only added to my frustration and loss of trust. When I brought my daughter back the following week to give the centre another chance, Sinem greeted us warmly, but Claudia didn't acknowledge me both when I arrived and when I left. No one followed up with a call, no one checked in, and no one attempted to resolve the situation or even discuss it with me. Overall, the impression I’ve been left with is that the centre is extremely welcoming during enrolment, but once you are enrolled, the level of care and professionalism from management drops significantly. As a first‑time mum, leaving my baby is already hard, and this experience has made me feel even more anxious instead of supported. Unfortunately, I cannot recommend this childcare based on the management’s lack of communication, accountability, and respect.