Aspire Early Education & Kindergarten Cranbourne North

I am extremely disappointed with this kindergarten and the standard of care provided. My two young children attended for only a short period; it was quick to enrol and even quicker for us to withdraw. During their attendance, my son was struck on the back of the head. We were informed by staff that the incident was “not serious” and that he was “unbothered.” However, upon picking him up and assessing him at home, we discovered a significant lump on his head—approximately the size of two golf balls. He was clearly hurt and in pain. Given the seriousness of the incident and the response from staff, we made the decision not to return our children, as any reasonable parent would. Despite this, the kindergarten has since contacted us regarding unpaid fees for dates on which our child did not attend and has requested an explanation for our withdrawal. The reason is self-explanatory and directly related to concerns about our child’s safety and wellbeing. What is particularly concerning is that the centre manager was prompt in contacting us regarding payment, yet no comparable effort was made to check on my son’s welfare following the incident. Based on our experience, the level of care provided is extremely poor. I strongly recommend that any parents considering this kindergarten observe closely how educators interact with children before enrolling. This is one of the worst childcare experiences our family has had.